About

Room Mitra is the AI front desk for hotels, chains and resorts

It answers guests over voice, chat, WhatsApp and email around the clock, turns what they ask for into assigned work for the right department, and hands anything it cannot handle to a human — with the clock still running.

What we build

Hotels and resorts can lose guest requests in the gaps — the call that rings out at 2am, the WhatsApp message seen by a staff member going off shift, the maintenance complaint that never reaches maintenance. The work is not complicated. It is continuous, and front office teams need support to keep up around the clock.

Room Mitra covers those gaps. The agent answers from the property's own information and turns a request into a real task in housekeeping, F&B or maintenance, tracked against an SLA. It runs alongside the systems a property already has, and every module is a toggle — a hotel can start with the helpline and add the rest when it is ready.

Room Mitra AI assistant answering a guest request

Who it's for

Room Mitra ops console showing guest requests tracked against SLAs

For your teamEvery call, message and request lands in one console as a tracked task with an SLA, instead of a missed call log or a WhatsApp thread no one owns.

Guest-facing in-room tablet interface for requests and services

For your guestsAn answer at any hour, in the language they opened with — over the phone, WhatsApp, chat or email — without waiting for someone to be free at the desk.

How we think about it

The guest should never wait for a humanA request at 2am is worth as much as one at noon. The agent picks up every call and message at the same speed, in the language the guest opened with.

Software that does the work, not just the reportingAnswering is the easy half. Room Mitra turns a request into an assigned task in the right department, tracks it against an SLA, and escalates it when it slips.

A hotel should not have to replace its stackWe sit alongside the PMS, POS and channel manager a property already runs. Every module is a toggle, so a hotel adopts the parts it needs.

Built for hotels, chains and resortsFrom an independent hotel to a resort or hotel chain, every guest deserves responsive service. Room Mitra helps hospitality teams handle guest requests and coordinate operations across their properties.

Meet the people building it

Adithya Prabhu

Co-founder

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Chai Nadig

Co-founder

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Room Mitra is built by Gubbachi Labs Pvt Ltd, based in Bangalore, India.

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See it on your own property

Try Room Mitra free for one month at your hotel or resort. We will help you get set up, and your free month starts when your property goes live.

See our FAQ.

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