Telephone Assistant
Call to speak with our telephone assistant.
+91 8197766300
Call the assistantThe call gets answered, whoever is on shift
One agent across phone, web chat, WhatsApp and email, answering from your own website and hotel information — freeing your front desk to handle guests in person.
Phone voice agentWeb chat agentWhatsApp conciergeEmail enquiriesGuest commsKnowledge base scrapingCall routing and transferOmnichannel inboxSelf-service kioskExpress checkout
Phone voice agent
Point an existing line at Room Mitra or add a new number. It answers on the first ring, at 2am and at peak check-in, and never puts anyone on hold.
- Answers availability, rates and room questions
- Natural voice per language
- No hold music, no missed call log to work through
Hear our telephone assistant in action
Listen to how the voice agent answers a phone call.
Open recording in a new tabWeb chat agent
One script tag on your site puts the same agent in a chat widget, so traffic you already pay for turns into direct bookings instead of bouncing to an OTA.
- Direct booking enquiries captured as leads
- Callback widget for people who would rather talk
- Works on the blog and landing pages too
RM
Room Mitra · web chat
Online now
Good evening. This is Room Mitra for Lake House Retreat. How can I help?
WhatsApp concierge
On the official WhatsApp Business API, so the conversation happens on the channel guests already use — before, during and after the stay.
- Staying and non-staying guests
- Template messages for confirmations and reminders
- Handover to staff inside the same thread
Email enquiries
NewPoint reservations@your-hotel.com at Room Mitra and the agent reads what comes in, replies with real availability and rates, and logs the thread as a lead — instead of it sitting unread until someone opens the inbox.
- Auto-reply from your own address, in your own wording
- Enquiry captured as a tracked lead with a status
- Handed to the front office when it needs a person
Guest comms
Pre-arrival, in-stay and post-stay messages that go out without anyone remembering to send them, on WhatsApp and email.
- Pre-arrival details and directions
- In-stay nudges tied to the booking
- Post-stay thank-you and review ask
Knowledge base scraping
Your website is crawled into the agent's knowledge base and re-scraped as it changes, so answers come from your pages rather than a general-purpose model's guesswork.
- Rooms, amenities, policies and directions
- Re-crawled on a schedule
- Gaps flagged so you can fill them
Call routing and transfer
When a caller wants a person, or the agent hits something it should not decide, it transfers to the right department instead of looping.
- Routes by department and duty status
- Escalates rather than improvising
- Wake-up calls and scheduled callbacks
Omnichannel inbox
Every conversation on every channel is recorded, transcribed and attached to the guest and the request, and can be emailed to the front office after the call.
- Full transcript per conversation
- Channel labelled: phone, web chat, WhatsApp, email, app
- Useful for training and for disputes
Self-service kiosk
Let guests complete routine arrival and departure steps at a lobby kiosk, with a clear route to the front desk whenever they need help.
- Self-service check-in and checkout in the lobby
- Booking lookup and guest details in one flow
- Staff assistance when a guest needs it
Express checkout
Let guests review their bill, settle outstanding charges and request checkout from their own device, reducing queues at departure.
- Review the bill before settling payment
- Digital payment and receipt
- Checkout status shared with the front desk
The rest of the platform
Guest experienceIn-room services, digital tipping, card offers and local experiences.9 capabilities →OperationsSLAs, rosters, complaints, daily housekeeping and work orders.7 capabilities →Revenue & growthHotel websites, direct booking engine, promotions, loyalty and personalisation.9 capabilities →Intelligence & adminAnalytics, occupancy, audits, multi-property and access control.6 capabilities →
Hear it answer your own hotel's calls
A 30-minute call. We set the agent up on your own property information and let you talk to it.