Platform·Intelligence & admin

The numbers an owner actually reads

What happened yesterday, who handled it, how fast, and what it cost — plus a switch for every module, per property.

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30 days analytics

Requests

7,560

Avg. response

1.8 min

Occupancy

81%

Request volume

+9% vs. previous period

Requests by department

Housekeeping

3,704

Room service

2,495

Front desk

1,361

Illustrative analytics · Select a period to explore.

Analytics Daily report email Multi-property Staff work history Operational & compliance audits Occupancy reports

Analytics

Requests, calls, response times and peak hours, broken down by department and channel, so staffing decisions have something behind them.

Volume and response time by department
Peak-hour view for rostering
Channel mix: phone, WhatsApp, web, email, in-room

Daily report email

One digest in the owner's inbox every morning: what came in, what was closed, what slipped, and what the agent handled on its own.

Scheduled per property
Delays and escalations called out
No login required to read it

Multi-property

New

One login across a group, with settings, menus, staff and rosters kept per property, and reporting that rolls up.

Per-property modules and settings
Group-level reporting
Staff scoped to the properties they work at

Staff work history

New

Every request a person handled, how long they took, and where they were escalated past — the record that makes auto-assignment and reviews fair.

Per-person request and order history
Average handling time by task type
Feeds smart auto-assignment

Operational & compliance audits

Keep a complete, audit-ready record of guest requests, inspections and corrective actions. Give internal teams, management and auditors the history they need without piecing together spreadsheets, calls and WhatsApp messages.

Room-wise guest request and resolution history
Reusable operational, health, hygiene and safety checklists
Audit findings with corrective actions, owners and status
Downloadable reports and past inspection records

Occupancy reports

See occupied, vacant and expected rooms alongside arrivals and departures. Give managers a daily view of occupancy to support housekeeping plans and staffing decisions.