Platform·Revenue & growth

Capture the booking, then grow the stay

Demand that arrives on your own phone line, site and WhatsApp is demand you did not pay commission on. Then the agent sells the spa at the moment it matters.

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Room Mitra · web chat

Direct bookings

Enquiries on phone, web chat and WhatsApp are answered with real availability and rates from your booking settings, then held and confirmed by your team.

Live availability, not a static price list
Holds with a follow-up on WhatsApp
No OTA commission on what it captures

Lead capture

Every enquiry becomes a lead with a status and an owner, whether it converted or not, so nobody has to remember who called on Tuesday.

Lead status pipeline in the console
WhatsApp notification to the front office
Source and channel recorded per lead

In-room upsells

Spa, dining, upgrades and activities offered inside the conversation and on the tablet, at the point the guest is already asking for something.

Offer cards on the tablet home screen
Suggested in voice and chat where relevant
Scheduled promotions per day-part

WhatsApp campaigns

New

Message past and upcoming guests with approved templates — an offseason offer, a festival package — scheduled and dispatched in batches.

Approved WhatsApp templates
Recipient lists from your own guest data
Delivery and response tracked per campaign

Reputation & review management

New

Protect your hotel’s reputation before, during, and after checkout. Room Mitra captures guest feedback privately, flags unhappy guests for service recovery, and nudges satisfied guests to leave reviews on the public platforms that matter.

Recover unhappy guests before they post publicly
Turn positive feedback into more public reviews
Manage public reviews from one centralized place

Guest loyalty programs

Give repeat guests a reason to return with a hotel-branded loyalty program. Define member benefits and rewards that recognise their stays and encourage the next direct booking.

Member benefits and rewards for repeat stays
Hotel-defined earning and redemption rules
Loyalty offers for the next direct booking

Hotel website builder

Build a branded hotel website that presents your rooms, amenities and offers, with a clear path from browsing to booking.

Branded pages for rooms, amenities and offers
Mobile-friendly layouts with your photos and copy
Connect your direct booking page and web chat

Direct booking engine

Let guests select dates, compare available rooms and rates, and complete a reservation through your own booking page. Use it from your hotel website or share the page directly.

Bookable rooms and rates on your own booking page
Date selection, guest details and booking confirmation
Linked from your website, campaigns and guest messages

Personalised offers & retention

Use guest preferences, stay history and previous purchases to tailor upgrades, hotel marketing and return-stay offers. Make each recommendation relevant to the guest and the stage of their stay.

Relevant upsells based on preferences and stay history
Targeted campaigns for different guest interests
Personalised return-stay offers to encourage repeat bookings

The rest of the platform

Guest experienceIn-room services, digital tipping, card offers and local experiences.9 capabilities →AI front deskVoice, chat, WhatsApp, email, self-service kiosks and express checkout.10 capabilities →OperationsSLAs, rosters, complaints, daily housekeeping and work orders.7 capabilities →Intelligence & adminAnalytics, occupancy, audits, multi-property and access control.6 capabilities →

See what it does to your direct mix

A 30-minute call. We set the agent up on your own property information and let you talk to it.

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