Everything a guest needs, without walking to reception
From the room, from WhatsApp or from a QR code on the desk, guests order, ask and report — in their own language — and track it themselves.
In-room tablet
A tablet in every room, with the voice agent on one side and your services on the other. Guests talk to it or tap through it, and everything they ask lands in the console as a tracked request.
- Voice and touch in the same screen
- Your amenities, menu and offers, per property
- Greets the guest by name from the booking
QR in every room and public area
Not every property wants tablets in every room. Your own branded QR codes on the desk, in the lobby, at the pool. Scanning opens the guest app for that room, nothing to download or install.
- Branded per property
- Room-level and public-area codes
- Falls back to WhatsApp where that is easier
Room service ordering
Your menu, structured properly: categories, prices, item photos and availability windows, so breakfast items disappear at 11 and the kitchen never gets an order it cannot fill.
- Availability windows per item or category
- Orders split into active, scheduled and completed
- Guests can schedule for later — "Dinner brought at 7pm"
Service requests
Housekeeping, laundry, maintenance, facilities and concierge, each routed to the department that owns it with an SLA clock running from the moment the guest asks.
- Assigned to the on-duty staff member automatically
- Guest sees status under My requests
- Complaints categorised and escalated separately
Requests over WhatsApp
NewGuests message the hotel number instead, and the same agent takes the request and logs it the same way.
- Works for staying and non-staying guests
- Same request, same SLA, same console
- No app to install, no login
Multilingual
The agent answers on voice, chat and email in any language, with a natural voice per language.
- Language detected from the guest, not set by staff
- Same knowledge base across all languages
- Indian and European languages, with more added on request
Hear our multilingual telephone assistant
Listen to how the assistant answers a call in multiple languages.
Open recording in a new tab
Digital staff tipping
Give guests a simple way to thank the staff member who handled their request, with an optional digital tip after the service is complete.
- Optional tips after a completed service request
- Tip linked to the request and staff member
- Clear amount and confirmation for the guest
Credit card offers
Give guests an extra reason to complete their booking or payment directly with the hotel. Surface eligible credit-card offers at checkout while helping the hotel improve conversion without relying on blanket room-rate discounts.
- Increase direct-booking and checkout conversion
- Encourage higher spend with minimum-value offers
- Reduce reliance on OTA commissions and broad discounts
Local concierge network
Give guests easy access to trusted local services and experiences without having to build and manage partner relationships yourself. Room Mitra helps bring relevant local providers into the guest app, while your hotel stays in control of what gets recommended.
- Trusted local services, transport and experiences
- Partner offers and guest-only deals in one place
- Room Mitra-managed partner discovery and onboarding
- Hotel-approved recommendations for every guest
The rest of the platform
See it running in one of your rooms
A 30-minute call. We set the agent up on your own property information and let you talk to it.