Integrations
Sits on top of the systems you already run
Room Mitra does not ask you to replace your PMS or your phone line. It connects to what you have, and where a connector does not exist yet we build it as part of Enterprise onboarding.
Channels
Where guests reach youWhatsApp Business APILive
Official API, with approved template messages, concierge threads and campaigns.Your phone numbersLive
Point an existing hotel line at the agent, or add a new number per property.Website chat widgetLive
One script tag adds the chat agent and the callback widget to any page.Email inboxLive
Point reservations@your-hotel.com at Room Mitra: enquiries are read, auto-replied and logged as leads.QR codesLive
Branded codes per room and public area, opening the guest app already identified.Property systems
PMS, POS and CRMPMS booking importLive
Bookings brought in from your PMS exports, parsed and matched to rooms and guests.Direct PMS integrationEnterprise
A two-way connector built for your specific PMS during onboarding.POSEnterprise
Push room-service and restaurant orders into your point of sale.CRMEnterprise
Sync guests and leads with the CRM your sales team already works in.Notifications and reporting
Where your team gets toldEmailLive
Conversation transcripts, daily reports and escalation alerts to the right inbox.Staff mobile appLive
Assignments, escalations and duty status pushed to the person on shift.SlackLive
Escalations and release notifications into a channel your managers watch.Google AnalyticsLive
Web chat and callback events attributed alongside the rest of your site traffic.Running something not listed here?
Tell us the PMS, POS or CRM and we will tell you honestly whether it is a connector, a booking import, or work. Custom integrations are part of the Enterprise plan.