Room Mitra
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Platform·Operations

Every request owned, timed and escalated

What the AI collects, your team executes. Requests carry a department, an assignee and an SLA — and when one slips, it goes up the chain on its own.

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  1. Status changed to New

    New

    Changed at: 12:17 PM

  2. Status changed to Unacknowledged

    Unacknowledged

    Changed at: 12:22 PM

  3. Status changed to In Progress

    In progress

    Changed at: 12:24 PM

  4. Now 12:30 PM

  5. Estimated fulfillment time

    ETA

    Estimated for: 12:32 PM

Requests and SLAsEscalationsDuty rostersSmart auto-assignPublic area tasksExpress check-inDaily housekeeping

Requests and SLAs

Every request gets a target time by type and department. The console shows what is new, in progress, delayed and complete, so a supervisor can see the floor in one screen.

  • SLA per request type, set by you
  • Status colour is load-bearing: new, in progress, delayed, complete
  • Full history per room and per guest
Requests and SLAs

Escalations

New

A request that misses its SLA does not just sit there. It escalates to the supervisor, then to the manager, with the clock and the reason attached.

  • Tiered escalation: staff, supervisor, manager
  • Delay reason captured on the request
  • Notifications on WhatsApp, app and email
Escalations

Duty rosters

Shifts per department, built automatically from your staffing pattern and editable by hand. The console knows who is on duty right now, which is what assignment depends on.

  • Automatic roster generation
  • Manual override for swaps and leave
  • "On duty now" drives routing and escalation
Duty rosters

Smart auto-assign

New

Requests go to a person, not a queue. Assignment looks at department, who is on duty, and how much each person is already carrying.

  • Balances load across the shift
  • Respects department and skill
  • Reassign in one action when someone is stuck
Smart auto-assign

Public area tasks

New

Not all work is tied to a room. Lobby cleaning, pool checks, corridor rounds and restaurant setup are tracked as tasks against the area instead.

  • Areas defined per property
  • Recurring tasks on a schedule
  • Same SLA and escalation behaviour as room requests
Public area tasks

Express check-in

New

Guest documents are captured and verified before arrival, so the desk is signing rather than scanning when the guest walks in.

  • ID capture ahead of arrival
  • Documents attached to the booking
  • Prior-stay documents reused for repeat guests
Express check-in

Daily housekeeping

Plan daily room cleaning around arrivals, departures and occupied rooms. Assign attendants, track progress and record inspection status so the front desk knows which rooms are ready.

  • Daily cleaning plans for stayovers and departures
  • Room assignments and cleaning progress per attendant
  • Inspection and room-ready status for the front desk
Daily housekeeping

The rest of the platform

Guest experienceIn-room services, digital tipping, card offers and local experiences.9 capabilities →AI front deskVoice, chat, WhatsApp, email, self-service kiosks and express checkout.10 capabilities →Revenue & growthHotel websites, direct booking engine, promotions, loyalty and personalisation.9 capabilities →Intelligence & adminAnalytics, occupancy, audits, multi-property and access control.6 capabilities →

Walk your ops through the console

A 30-minute call. We set the agent up on your own property information and let you talk to it.

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