Cancellations and Refunds

This policy applies to subscriptions and services provided by Room Mitra, operated by Gubbachi Labs Private Limited (“we”, “our”, “us”). Room Mitra is a software service delivered electronically; we do not sell physical products.

1. Cancelling a Subscription

You may cancel your subscription at any time by writing to support@roommitra.com from your registered email address. Cancellation takes effect at the end of the current billing period, and you will continue to have access to the service until then. Unless otherwise agreed in writing, your subscription will not renew after that date.

2. Refunds

Because services are delivered electronically and begin once your account is activated, fees already paid for a billing period that has started are generally non-refundable. Refunds may be considered in the following cases:

• You were charged more than once for the same subscription period.
• You were charged in error or for a service that was not activated.
• The service could not be delivered as agreed and we were unable to resolve the issue within a reasonable time.
• Any refund terms specified in your signed order form or agreement.

3. Custom Implementation Services

Fees for custom configuration, integrations, training, or implementation work that has already been carried out are non-refundable. Where work has not yet started, cancellation terms will be as set out in the agreement with the customer.

4. How to Request a Refund

Email support@roommitra.com with your hotel name, the registered email address, the payment reference, and the reason for the request. We will review and respond within 7 business days.

5. Refund Processing

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the amount to reflect in your account.

6. Contact

support@roommitra.com