Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Room Mitra website, platform and related services (“Services”), operated by Gubbachi Labs Private Limited (“we”, “our”, “us”). By accessing or using the Services, you agree to these Terms.

1. The Services

Room Mitra provides software and technology services to hospitality businesses, including an AI front desk and hotel operations platform. The Services are delivered electronically. See our Shipping and Delivery Policy for activation timelines.

2. Accounts and Access

• You must provide accurate information when registering or onboarding.
• You are responsible for activity under your account and for keeping your credentials confidential.
• You are responsible for managing access and permissions for your staff and for obtaining any consents required to use the Services lawfully.

3. Fees and Payment

Fees are as set out in your order form, plan, or agreement with us and are payable in advance unless agreed otherwise. Applicable taxes are additional. Cancellations and refunds are governed by our Cancellations and Refunds policy.

4. Acceptable Use

You agree not to:

• Reverse engineer, copy, or modify the Services or attempt to extract source code.
• Use the Services for unlawful purposes or in violation of any applicable law.
• Interfere with the security or performance of the Services.
• Impersonate another person or access data you are not authorised to access.

5. Intellectual Property

The Services, including software, branding, and content, remain the property of Gubbachi Labs Private Limited and its licensors. Your data remains yours; you grant us the rights necessary to process it in order to provide the Services.

6. Privacy

Our handling of personal data is described in our Privacy Policy.

7. Service Availability

We aim to keep the Services available but do not guarantee uninterrupted or error-free operation, which may be affected by network, device, third-party, or infrastructure limitations.

8. Limitation of Liability

To the extent permitted by law, the Services are provided “as is”, and we are not liable for indirect or consequential losses, or for operational decisions made by the hotel based on outputs of the Services. Our total liability is limited to the fees paid by you for the Services in the three months preceding the claim.

9. Suspension and Termination

We may suspend or terminate access for misuse, non-payment, or violation of these Terms. You may stop using the Services at any time, subject to the cancellation terms above.

10. Governing Law

These Terms are governed by the laws of India. Courts at Bangalore, Karnataka shall have exclusive jurisdiction.

11. Changes and Contact

We may update these Terms from time to time; continued use of the Services constitutes acceptance. For questions, contact:

support@roommitra.com