The platform
One system from the enquiry to the review
Room Mitra answers the call, takes the request, routes it to the right person, chases it when it slips, sells the spa on the way, and tells you in the morning what happened. Turn on the parts your property needs.
9 capabilitiesGuest experienceFrom the room, from WhatsApp or from a QR code on the desk, guests order, ask and report — in their own language — and track it themselves.Explore Guest experience →10 capabilitiesAI front deskOne agent across phone, web chat, WhatsApp and email, answering from your own website and hotel information — freeing your front desk to handle guests in person.Explore AI front desk →7 capabilitiesOperationsWhat the AI collects, your team executes. Requests carry a department, an assignee and an SLA — and when one slips, it goes up the chain on its own.Explore Operations →9 capabilitiesRevenue & growthDemand that arrives on your own phone line, site and WhatsApp is demand you did not pay commission on. Then the agent sells the spa at the moment it matters.Explore Revenue & growth →6 capabilitiesIntelligence & adminWhat happened yesterday, who handled it, how fast, and what it cost — plus a switch for every module, per property.Explore Intelligence & admin →
All features
41 capabilities across five parts of the platform. Search for what you need or filter by category.
41 features found.
Guest experience
Detail page →- In-room tabletVoice and touch in the same screen
- QR in every room and public areaBranded per property
- Room service orderingAvailability windows per item or category
- Service requestsAssigned to the on-duty staff member automatically
- Requests over WhatsAppNewWorks for staying and non-staying guests
- MultilingualLanguage detected from the guest, not set by staff
- Digital staff tippingOptional tips after a completed service request
- Credit card offersIncrease direct-booking and checkout conversion
- Local concierge networkTrusted local services, transport and experiences
AI front desk
Detail page →- Phone voice agentAnswers availability, rates and room questions
- Web chat agentDirect booking enquiries captured as leads
- WhatsApp conciergeStaying and non-staying guests
- Email enquiriesNewAuto-reply from your own address, in your own wording
- Guest commsPre-arrival details and directions
- Knowledge base scrapingRooms, amenities, policies and directions
- Call routing and transferRoutes by department and duty status
- Omnichannel inboxFull transcript per conversation
- Self-service kioskSelf-service check-in and checkout in the lobby
- Express checkoutReview the bill before settling payment
Operations
Detail page →- Requests and SLAsSLA per request type, set by you
- EscalationsNewTiered escalation: staff, supervisor, manager
- Duty rostersAutomatic roster generation
- Smart auto-assignNewBalances load across the shift
- Public area tasksNewAreas defined per property
- Express check-inNewID capture ahead of arrival
- Daily housekeepingDaily cleaning plans for stayovers and departures
Revenue & growth
Detail page →- Direct bookingsLive availability, not a static price list
- Lead captureLead status pipeline in the console
- In-room upsellsOffer cards on the tablet home screen
- WhatsApp campaignsNewApproved WhatsApp templates
- Reputation & review managementNewRecover unhappy guests before they post publicly
- Guest loyalty programsMember benefits and rewards for repeat stays
- Hotel website builderBranded pages for rooms, amenities and offers
- Direct booking engineBookable rooms and rates on your own booking page
- Personalised offers & retentionRelevant upsells based on preferences and stay history
Intelligence & admin
Detail page →- AnalyticsVolume and response time by department
- Daily report emailScheduled per property
- Multi-propertyNewPer-property modules and settings
- Staff work historyNewPer-person request and order history
- Operational & compliance auditsRoom-wise guest request and resolution history
- Occupancy reportsDaily occupancy, arrivals and departures by property